bejili Privacy Policy

1. Introduction

bejili ("we", "us", "our") is committed to safeguarding the privacy and personal data of every individual who accesses or uses the bejili Platform at bejili.club. This Privacy Policy ("Policy") sets out how bejili collects, uses, stores, discloses, and protects personal data in connection with the operation of Bangladesh's premier online casino and sports betting platform.

This Policy applies to all users of the Platform, including registered Players, prospective users who browse without registering, and individuals who contact bejili through any support channel. It covers data collected through the bejili website, mobile-optimised interfaces, live chat, and email correspondence.

This Policy should be read alongside the bejili Terms & Conditions and Responsible Gaming Policy. Where this Policy uses capitalised terms not defined herein, those terms carry the meanings given to them in the bejili Terms & Conditions. This Policy was last reviewed and updated on 1 January 2026 and supersedes all prior versions.

2. Data Controller

For the purposes of applicable data protection law, bejili acts as the data controller in respect of all personal data collected through the Platform. This means bejili determines the purposes for which your personal data is processed and the manner in which that processing is carried out.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact the bejili data protection contact via email at [email protected]. All privacy-related correspondence will be acknowledged within 3 business days and substantively responded to within 30 calendar days.

3. Personal Data We Collect

3.1 Registration Data

When you create a bejili account, we collect the following information: full legal name, date of birth, email address, mobile phone number, and a username and password of your choosing. This information is mandatory — without it, we cannot create and operate your account. Your date of birth is used to verify that you meet the minimum age requirement of 18 years.

3.2 Identity Verification (KYC) Data

As part of the KYC process required before withdrawals are processed, bejili may collect copies of government-issued identity documents (such as a National Identity Card, passport, or driving licence), proof of address documents (such as a utility bill or bank statement), and, where required, proof of source of funds. These documents are collected to verify your identity, confirm your age, and comply with anti-money laundering obligations.

3.3 Financial Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or cryptocurrency, bejili receives transaction reference data including mobile wallet numbers (in masked form), transaction IDs, amounts, timestamps, and payment method types. bejili does not store full payment credentials such as mobile banking PINs or private cryptocurrency keys. Payment processing is handled by certified third-party payment processors who maintain their own data security standards.

3.4 Account Activity Data

bejili automatically records all account activity, including: login timestamps and IP addresses, game sessions and bet histories, deposit and withdrawal histories, bonus claims and wagering progress, and any messages sent to the bejili support team. This data is used for account management, dispute resolution, fraud prevention, and regulatory compliance purposes.

3.5 Technical and Device Data

When you access the Platform, our servers automatically collect certain technical information: your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, and session duration. This data is collected automatically and is used to optimise the Platform's performance, detect suspicious access patterns, and diagnose technical issues.

3.6 Communications Data

If you contact bejili via email, live chat, or any other support channel, we retain the content of those communications together with your contact details and the date and time of the communication. This data is used to handle your inquiry, improve our support quality, and maintain a record of any commitments made to you.

4. How We Use Your Personal Data

bejili uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your account settings, and provide you with access to Platform features.
• Payment processing: To process deposits via bKash, Nagad, Rocket, Upay, and cryptocurrency, and to process withdrawal requests to your registered payment method.
• Identity and age verification: To confirm that you meet the minimum age requirement of 18 years and to satisfy KYC obligations prior to processing withdrawal requests.
• Fraud prevention and security: To detect and prevent fraud, money laundering, multi-accounting, bonus abuse, and other prohibited conduct described in the bejili Terms & Conditions.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance with account, payment, and technical issues.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to communicate available responsible gaming tools where appropriate.
• Platform improvement: To analyse aggregated usage data and improve the design, performance, and content of the bejili Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and tournament announcements — but only where you have opted in to receive such communications. You may opt out at any time.
• Legal and regulatory compliance: To comply with applicable anti-money laundering obligations, respond to lawful requests from competent authorities, and enforce the bejili Terms & Conditions.

5. Legal Bases for Processing

bejili processes your personal data on the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing required to create and operate your account, process payments, and provide the services described in the bejili Terms & Conditions.
• Legal obligation: Processing required to comply with anti-money laundering laws, age verification requirements, and responses to lawful orders from competent authorities.
• Legitimate interests: Processing for fraud prevention, Platform security, abuse detection, and the improvement of our services, where those interests are not overridden by your rights and interests.
• Consent: Processing for optional marketing communications and the use of non-essential cookies, where you have provided specific, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

6.1 Service Providers

bejili shares personal data with carefully selected third-party service providers who assist in the operation of the Platform. These include payment processing partners (including bKash, Nagad, Rocket, and Upay gateway providers), identity verification and KYC service providers, game content suppliers (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), cloud hosting and infrastructure providers, and customer support platform providers. All third-party service providers are contractually required to process personal data only as instructed by bejili and to maintain appropriate technical and organisational security measures.

6.2 Legal and Regulatory Disclosure

bejili may disclose personal data to competent governmental or regulatory authorities where required by applicable law, court order, or lawful regulatory request. In such cases, bejili will disclose only the minimum amount of data required to satisfy the legal obligation and will, where permitted by law, notify you of the disclosure.

6.3 Business Transfers

In the event that bejili undergoes a merger, acquisition, or sale of all or a portion of its assets, personal data held by bejili may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to the applicable privacy terms before your data is transferred to a new data controller.

6.4 No Sale of Data

bejili does not sell, rent, lease, or otherwise commercially exploit your personal data. Your personal information is never shared with advertising networks, data brokers, or marketing agencies for their independent use.

7. International Data Transfers

bejili operates as an offshore gaming platform and may store and process personal data on servers located outside Bangladesh. Where personal data is transferred to a country that does not provide a level of data protection equivalent to that applicable in your jurisdiction, bejili implements appropriate safeguards to protect that data. These safeguards may include standard contractual clauses, binding corporate rules, or other legally recognised transfer mechanisms.

By registering an account and using the bejili Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Bangladesh. bejili will always ensure that any such transfer is subject to adequate protections in accordance with applicable data protection principles.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and remember certain information about your preferences and session. bejili uses cookies and similar technologies (such as local storage and session tokens) to deliver a functional, secure, and personalised experience.

8.2 Types of Cookies Used by bejili

• Essential cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that remember your language and currency preferences. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies: Used to remember your preferences such as game layout settings, display options, and responsible gaming tool configurations. These enhance your experience but are not strictly necessary.
• Analytics cookies: Used in aggregate, anonymised form to understand how players navigate the Platform, which features are most used, and where technical issues arise. bejili uses only first-party analytics and does not share this data with third-party analytics providers.

bejili does not use advertising cookies, cross-site tracking cookies, or any cookie technology that profiles you across third-party websites. You may manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the Platform.

9. Data Retention

bejili retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law. The following retention periods apply:

• Active account data: Retained for the duration of your account's active status plus 5 years following account closure, in compliance with standard anti-money laundering record-keeping requirements.
• KYC documentation: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: Retained for 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last communication in each support thread.
• Technical logs (IP addresses, session data): Retained for 12 months, after which they are automatically deleted or anonymised.
• Marketing opt-in records: Retained for the duration of your marketing consent plus 3 years for audit purposes.

When personal data is no longer required and no legal obligation exists to retain it, bejili securely deletes or irreversibly anonymises that data in accordance with its internal data destruction procedures.

10. Your Privacy Rights

As a user of the bejili Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact [email protected] with the subject line "Privacy Rights Request".

Right	What It Means
Right of Access	You may request a copy of all personal data bejili holds about you, along with information about how it is processed.
Right to Rectification	You may request correction of any inaccurate or incomplete personal data held in your bejili account.
Right to Erasure	You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no legal retention obligation applies.
Right to Restriction	You may request that bejili restrict the processing of your personal data in certain circumstances, such as while a dispute about data accuracy is resolved.
Right to Portability	You may request a machine-readable export of the personal data you provided to bejili, which you may then transfer to another service provider.
Right to Object	You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
Right to Withdraw Consent	Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting prior lawful processing.

bejili will respond to all valid privacy rights requests within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 60 days with written notice. We may need to verify your identity before processing your request to prevent unauthorised disclosure of data to third parties.

11. Children's Privacy

The bejili Platform is strictly restricted to individuals aged 18 years and above. bejili does not knowingly collect personal data from any person under the age of 18. If you are a parent or guardian and believe that your child has registered an account on the bejili Platform, please contact us immediately at [email protected]. Upon confirmation, bejili will immediately suspend and close the account and delete all associated personal data, subject to any legal retention obligations that may apply.

bejili employs age verification measures at the point of registration and during the KYC process to enforce this restriction. Any account found to belong to an individual under 18 years of age will be closed immediately upon discovery, regardless of how or when the account was created.

12. Security Measures

bejili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Transport encryption: All data transmitted between your device and bejili servers is encrypted using 256-bit SSL/TLS protocols. HTTPS is enforced across the entire Platform.
• Credential security: Passwords are stored using industry-standard one-way hashing algorithms. bejili staff members cannot view your password in plaintext.
• Payment tokenisation: Payment details processed through bKash, Nagad, Rocket, and other gateway partners are tokenised and never stored in full on bejili infrastructure.
• Access controls: Access to personal data within bejili's systems is restricted to authorised staff on a strict need-to-know basis. All access is logged and subject to periodic audit.
• Infrastructure security: bejili's servers are hosted in secure data centres with physical access controls, redundant power and connectivity, and continuous monitoring.
• Incident response: bejili maintains an incident response plan for data security events. In the event of a data breach that is likely to result in a risk to your rights, we will notify you without undue delay.

While bejili takes all reasonable steps to protect your data, no transmission over the internet or electronic storage system is completely secure. You are responsible for maintaining the security of your own account credentials and for notifying bejili immediately if you suspect unauthorised access to your account.

13. Third-Party Links

The bejili Platform may contain references to third-party game studios and payment providers by name (such as Pragmatic Play, Evolution Gaming, bKash, and Nagad). These references are for informational purposes only and do not constitute endorsement or partnership beyond their stated roles. The bejili Platform does not include outbound links to third-party websites. Where a player interacts with a payment gateway (such as a bKash redirect), that interaction is governed by the respective provider's own terms and privacy policy, over which bejili has no control. bejili is not responsible for the privacy practices of any third-party service you access independently.

14. Updates to This Privacy Policy

bejili reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable laws, or the services we offer. When a material change is made to this Policy, we will provide advance notice to registered Players via email at the address associated with their account and/or via a prominent notice on the Platform. The updated Policy will take effect on the date stated in the notice.

Minor or non-material updates (such as typographical corrections or clarifications that do not change the substance of the Policy) may be made without individual notification. The date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how bejili protects your data. Continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

15. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about the way bejili handles your personal data, please contact us using the following details:

• Email: [email protected] — use subject line "Privacy Policy Enquiry" or "Privacy Rights Request"
• Live Chat: Available 24 hours a day, 7 days a week, through the Platform's live chat function
• Response Time: All privacy-related enquiries are acknowledged within 3 business days (Bangladesh Standard Time, UTC+6) and resolved within 30 calendar days

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. bejili is committed to working cooperatively with regulatory authorities to resolve any complaints that cannot be resolved directly between us.

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions published on the bejili Platform.